Line of Sight™ Services
With financial pressures mounting and boards asking tough questions, healthcare leaders may be tempted to chase every indicator that turns red on a scorecard in search of a silver bullet. However, this lack of prioritization can have far-reaching consequences for the entire organization. The phenomenon of constantly shifting priorities has become a recurring issue for many organizations.
Consequently, leadership teams become stretched too thin, execution suffers, and results decline, threatening the future of the organization. Front-line leaders find it impossible to prioritize effectively, leaving them stressed, feeling powerless to achieve sustained results and eventually burned out.
While we cannot control many external factors, what we can control is where and how we choose to focus our team’s attention and energy by providing them crystal clear priorities.
Prioritization is essential for organizations seeking success in a rapidly-changing and high-pressure environment. In healthcare, where complex hierarchical structures, ambiguous decision-making, and politics are common, achieving focus and agility can be challenging. The emerging abundance of data may exacerbate the problem, leading to a greater lack of attention and focus, particularly at the top.
What Is a Line of Sight?
A Line of Sight is a simplified process of organizational prioritization and alignment.
HLI’s Line of Sight map is a simple one-page document (using an online platform) that clarifies how the organization will achieve its mission and vision by outlining the most essential priorities, tactics, and timelines.
These priorities are then cascaded and translated into 90-day action plans with a weekly focus, supported by a set of aligned meetings to track progress and improve teamwork across the enterprise.
The Line of Sign process helps departments, teams, and individuals identify their specific contributions to strategy execution. By involving employees in this process, we create a sense of being a part of something larger than themselves, reduce disengagement, and foster a culture of ownership and accountability.
Our Proven Method
Prioritization: With a Line of Sight, leaders prioritize their work. This requires reducing the number of high-priority initiatives, setting clear expectations. The organizational commitment to prioritization must start at the top.
Clarity: Clarity is King. With a Line of Sight, everyone is clear on priority areas, where to spend their time and how they contribute to the organizational strategy.
Boundaries: A Line of Sight provides leaders and their teams the format and language to say “no” or “not right now,” and focus their time and energy on what matters the most, thus reducing waste.
Alignment: A Line of Sight ensures alignment across the organization regarding refined priorities.
Retention: A Line of Sight includes the development of personal Line of Sight which helps employees map their own career map and identify their growth and development opportunities and plans.
Our Line of Sight™ Services Include:
As part of our Line of Sight services, HLI helps organizations develop their Line of Sight maps that cascade the organizational strategy from the highest level down to specific 90-day tactical plans for teams and individuals.
We also provide training sessions for leaders and managers on the Line of Sight process, coaching on LOS development and cascading, and guidance on creating an operating system to ensure effective implementation of Line of Sight priorities and goals.
Our exclusive Line of Sight™ services and methods include:
1. Line of Sight™ Consulting: Consulting on cascading organizational strategy down to board, executive team, department, team, and individual strategies.
2. Line of Sight™ Training for Leaders and Managers: Facilitated sessions to train clients on the Line of Sight™ process and LOS development. Training leaders on effectively identifying LOS priorities, sustaining execution and establishing accountability.
3. Line of Sight™ Software Platform: AI enabled platform to facilitate development, alignment and cascading of priorities across the organization. To track progress and drive visibility.
4. Coaching on Line of Sight™: Individual or group coaching on the LOS process to support leaders.
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Testimonials From Line of Sight Clients
Strategic/Operational planning has been a big part of my life for more than a decade. In all that time, I have not encountered a process/product better than Line of Sight. I love the integration it creates from the board level to the front lines. We all have so much on our plates that it also provides some security and confidence that we are working on the right things at the right pace. It basically helps me sleep at night – ha! Finally, I am loving the weekly intention. It has replaced my to-do list and I reference it throughout the week to make sure I stay focused on the right things.
Nicole Brown, MBA
Chief Operating Officer, St. Luke's Center for Orthopedics and Sports MedicineSo well said, Nicole, I echo all your sentiments. I have been using the weekly intention with my Administrator team as well in our huddle every Monday afternoon and it has been a very useful way for the team to share their areas of focus and understand where they can help or learn from one another. In my monthly 1:1’s we focus on the 90 day – where they are making progress or are feeling stuck and whether there are any items we need to “re-negotiate”. I am a LOS devotee!
