Beacon Health Leadership Academy – Leading Change Session
I recently led a “Leading Change: Building Support for Engagement in Change” session for Beacon Health System’s Leadership Academy along with Dr. Dale Patterson, President of Beacon Medical Group.
Dr. Patterson emphasized the importance of making time to engage people early in any process and to co-create with them when possible. The session also focused on the S x E = T formula for effective engagement: The quality of a proposed Solution, multiplied by the level of stakeholder Engagement in implementing that solution, determines the level of Transformation Success.
We explored our uncommon road map for leading and engaging stakeholders in change by following the 5 phases of the road map:
- Phase 1: Situate – Identify stakeholders and assess their level of support and how critical they are. Not all engagements are created equal. Choose where will you spend your energy and time.
- Phase 2: Humanize – Determine the stakeholder’s concerns, assumptions and motivators. Look for where the change vision aligns with what they value and care about.
- Phase 3: Co-Create – Typically leaders try to find the disengaged stakeholders and try to engage them. We teach the opposite; to identify and engage the already engaged and change agents.
- Phase 4: Converse – Engagement is one conversation at a time that builds trust. Listen to people’s concerns and communicate how the vision aligns with what stakeholders care about.
- Phase 5: Sprint – Define key influence actions and try small tests of change.
Key Takeaway: Processes change but people transition.
Thank you to the Beacon Health System physician leaders for your engagement and sharing your time, insights and knowledge which are all a testament to your dedication to professional development.
Participant Feedback was awesome: 100 % of the participants would recommend the session to others.
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